[{"data":1,"prerenderedAt":1209},["ShallowReactive",2],{"search":3,"content-guide\u002Fimporting-contacts":442,"surround-\u002Fguide\u002Fimporting-contacts":1204},[4,8,12,16,20,24,28,32,36,40,44,48,52,56,60,64,68,72,76,80,84,88,92,96,100,104,108,112,116,120,124,128,132,136,140,144,148,152,156,160,164,168,172,176,180,184,188,192,196,200,204,208,212,216,220,224,228,232,236,240,244,248,252,256,260,264,268,272,276,280,284,288,292,296,300,304,308,312,316,320,323,327,331,335,339,343,347,351,355,359,363,367,371,375,379,383,387,391,395,399,403,407,411,415,419,423,426,430,434,438],{"path":5,"title":6,"description":7},"\u002Fguide","Guide","Product guides for Owlat — a modular, self-hosted email platform. Learn how to send campaigns, run a personal mailbox, manage a team inbox, and more.",{"path":9,"title":10,"description":11},"\u002Fguide\u002Fgetting-started","Welcome to Owlat","Set up your Owlat workspace and send your first email — from deploying the stack to verifying a domain, building your audience, and launching a campaign.",{"path":13,"title":14,"description":15},"\u002Fguide\u002Fcontact-properties","Contact Properties","Custom fields that extend built-in contact data with your own values for segmentation.",{"path":17,"title":18,"description":19},"\u002Fguide\u002Ftopics","Topics","Topics are explicit audience groups you manage by hand — ideal for opt-in subscribers, imported cohorts, and organized contact buckets you target with campaigns.",{"path":21,"title":22,"description":23},"\u002Fguide\u002Fsegments","Segments","Build dynamic, rule-based contact groups from properties, email activity, and topic membership, re-evaluated from current data each time they're used.",{"path":25,"title":26,"description":27},"\u002Fguide\u002Fforms","Forms","Form Endpoints collect new contacts from your website or landing pages by exposing a public endpoint that accepts submissions and feeds them into a topic.",{"path":29,"title":30,"description":31},"\u002Fguide\u002Fcampaigns","Campaigns & Reporting","Build and send marketing campaigns to a topic or segment with the five-step wizard, optional A\u002FB testing, and full delivery reporting.",{"path":33,"title":34,"description":35},"\u002Fguide\u002Fab-testing","A\u002FB Testing","Compare two variants of a campaign on a test group, then automatically or manually send the winning version to the rest of your audience.",{"path":37,"title":38,"description":39},"\u002Fguide\u002Fautomations","Automations","Send emails automatically based on triggers, delays, and conditions — build welcome series, trial flows, and follow-ups once and let Owlat run them.",{"path":41,"title":42,"description":43},"\u002Fguide\u002Ftransactional","Transactional Emails","One-to-one emails your application triggers in response to a user action — password resets, order confirmations, welcome emails, and similar notifications.",{"path":45,"title":46,"description":47},"\u002Fguide\u002Fcreate-campaign","Create a Campaign","Walk through Owlat's five-step campaign wizard: Basics, Audience, Content, A\u002FB Test, and Review & Send.",{"path":49,"title":50,"description":51},"\u002Fguide\u002Fsend-campaign","Send & Monitor a Campaign","How to send your campaign and track its performance with real-time metrics.",{"path":53,"title":54,"description":55},"\u002Fguide\u002Fquick-start","Quick Start","The fastest path from a blank Owlat workspace to a live email campaign, from your first template through sending and reviewing results.",{"path":57,"title":58,"description":59},"\u002Fguide\u002Ftransactional-setup","Transactional Email Setup","Set up and send transactional emails like password resets and order confirmations via the Owlat API and SDKs.",{"path":61,"title":62,"description":63},"\u002Fguide\u002Fdeliverability","Deliverability","Verify sending domains, manage your blocklist, monitor sending reputation, and stay compliant so your emails reach the inbox.",{"path":65,"title":66,"description":67},"\u002Fguide\u002Fapi-keys-webhooks","API Keys & Webhooks","Create API keys for programmatic access and set up outbound webhooks to receive real-time notifications for email and contact events.",{"path":69,"title":70,"description":71},"\u002Fguide\u002Ffeature-flags","Feature flags","Owlat is modular — every feature listed in this guide can be turned on or off. This page is the user-facing overview of how to do it.",{"path":73,"title":74,"description":75},"\u002Fguide\u002Fteam-permissions","Team & Permissions","Use role-based access to control what each member of your organization can do, with Owner, Admin, and Editor roles.",{"path":77,"title":78,"description":79},"\u002Fguide\u002Faudit-logs","Audit Logs","A chronological record of significant actions in your Owlat organization, so you can see who did what and when.",{"path":81,"title":82,"description":83},"\u002Fguide\u002Fshare-links","Share Links","Create temporary preview links to share email designs with stakeholders who don't have dashboard access.",{"path":85,"title":86,"description":87},"\u002Fguide\u002Fpostbox","Postbox — Personal Email","Per-user mailboxes with a webmail interface and native IMAP\u002FSMTP support. Run your own Gmail-equivalent personal mailbox on your Owlat instance.",{"path":89,"title":90,"description":91},"\u002Fguide\u002Fmigrate-from-google","Migrate from Google","Import your full Gmail history into Owlat over IMAP, and let your AI assistant learn from every imported conversation.",{"path":93,"title":94,"description":95},"\u002Fguide\u002Fteam-inbox","Team Inbox","Triage inbound email as a team: read AI-classified threads, approve, edit or reject agent drafts, work the review queue, and manage quarantine.",{"path":97,"title":98,"description":99},"\u002Fguide\u002Femail-editor","Email Editor","A block-based visual editor for building responsive emails that render consistently across desktop, mobile, Outlook, Gmail, and Apple Mail.",{"path":101,"title":102,"description":103},"\u002Fguide\u002Fai-agent","AI Agent & Autonomy","Configure the AI agent that classifies and drafts replies to inbound mail: auto-reply settings, the health dashboard, circuit breakers, autonomy rules, and the knowledge backfill.",{"path":105,"title":106,"description":107},"\u002Fguide\u002Fknowledge-graph","Knowledge Graph","Browse, search, and manage Owlat's typed organizational knowledge — the 7 entry types, source attribution, confidence decay, relations, and how entries are extracted from mail.",{"path":109,"title":110,"description":111},"\u002Fguide\u002Ffiles","Files","Upload, browse, search, tag, and version documents in the file library.",{"path":113,"title":114,"description":115},"\u002Fguide\u002Fchat","Team Chat","Use Owlat's built-in team chat: public and private channels, direct messages, mentions, attachments, and channels linked to an inbox conversation.",{"path":117,"title":118,"description":119},"\u002Fguide\u002Fcode-tasks","Code Tasks","Queue coding-agent tasks, watch them move from queued through review, and run the code-worker sidecar that opens the pull requests.",{"path":121,"title":122,"description":123},"\u002Fguide\u002Faudience-data","Audience Data: Identities, Relationships & Timeline","Unify a contact across email, phone, and messaging channels, merge duplicates, map relationships, and read the cross-channel interaction timeline.",{"path":125,"title":126,"description":127},"\u002Fguide\u002Fimporting-contacts","Importing & Exporting Contacts","Bring contacts into Owlat from a CSV or from Mailchimp and Stripe, export them back out, and run bulk operations on your audience.",{"path":129,"title":130,"description":131},"\u002Fguide\u002Faccount","Your Account & Data","Export your data as JSON or CSV, request account deletion with a 30-day grace period, and use the onboarding checklist and the public preference center.",{"path":133,"title":134,"description":135},"\u002Fguide\u002Fchannels","Communication Channels","Configure SMS, WhatsApp, and generic-webhook channels, monitor channel health, and understand which channels are fully live today.",{"path":137,"title":138,"description":139},"\u002Fguide\u002Fdesktop-app","Desktop App","Install the Owlat desktop app, connect one or more workspaces, switch between them, and use native notifications, tray badges, shortcuts, and deep links.",{"path":141,"title":142,"description":143},"\u002Fguide\u002Femail-templates","Email Templates","Reusable email designs that define the structure, content, and personalization of every campaign and transactional message you send in Owlat.",{"path":145,"title":146,"description":147},"\u002Fguide\u002Fai-assistant","AI Assistant","Owlat's multi-turn, streaming, tool-calling AI assistant — a private chat surface that can search your workspace and draft copy, plus @assistant replies inside team chat.",{"path":149,"title":150,"description":151},"\u002Fguide\u002Fsecurity-scanning","Sending Security & Scanning","Owlat's security scanning: a content check for spam and phishing, an attachment scan for malware, and a Google Safe Browsing URL check. Suspicious content goes to a review queue.",{"path":153,"title":154,"description":155},"\u002Fguide\u002Fsystem-updates","System & Updates","The owner-only System & Updates screen: your current Owlat version, container health, LLM spend, and the in-app one-click updater with history.",{"path":157,"title":158,"description":159},"\u002Fguide\u002Foperating-modes","Operating Modes","The different ways to run Owlat at a company — read external mailboxes over IMAP, send transactional or marketing email through a delivery provider, host your own mail server, or run a team inbox with AI — and the rules that keep each combination coherent.",{"path":161,"title":162,"description":163},"\u002Fguide\u002Fsaved-blocks","Saved Blocks","Create reusable, linked content blocks you can drop into any email — edit one and every email that uses it updates automatically.",{"path":165,"title":166,"description":167},"\u002Fguide\u002Fmedia-library","Media Library","Manage, organize, search, and reuse images and files across your emails from one centralized hub.",{"path":169,"title":170,"description":171},"\u002Fguide\u002Femail-theme","Email Theme","Set your organization's default colors, font, and email width so every new template starts from a consistent baseline.",{"path":173,"title":174,"description":175},"\u002Fguide\u002Ftranslations","Translations","Send one email in multiple languages: add per-language translations to a single template and Owlat picks the right version for each recipient.",{"path":177,"title":178,"description":179},"\u002Fguide\u002Fcontacts","Contacts","How to add, view, organize, and manage contacts in Owlat, including sources, the contact detail tabs, and subscription compliance.",{"path":181,"title":182,"description":183},"\u002Fapi","API Overview","Owlat exposes authenticated API endpoints under your Convex site URL.",{"path":185,"title":186,"description":187},"\u002Fapi\u002Fwebhooks","Webhooks","Owlat supports both outbound customer webhooks and inbound provider webhooks.",{"path":189,"title":190,"description":191},"\u002Fapi\u002Fpublic-endpoints","Public Endpoints","These routes are public-facing and usually accessed from email links or embedded forms.",{"path":193,"title":194,"description":195},"\u002Fapi\u002Fwebhook-payloads","Webhook Payloads","The authoritative wire contract for outbound webhooks: envelope, signature headers, per-event data shapes, and payload versioning.",{"path":197,"title":198,"description":199},"\u002Fapi\u002Finbound-channels","Inbound Channel Webhooks","Provider webhook reference for inbound SMS, WhatsApp, and generic-channel messages, plus the MTA mailbox and credential callbacks.",{"path":201,"title":202,"description":203},"\u002Fapi\u002Fauthentication","Authentication","Secure API access with organization-scoped API keys.",{"path":205,"title":206,"description":207},"\u002Fapi\u002Fsdk","TypeScript SDK","Typed client for the Owlat API, usable from Node.js, Bun, Deno, or any server-side JavaScript runtime.",{"path":209,"title":210,"description":211},"\u002Fapi\u002Fsdk-java","Java SDK","The official `owlat-sdk` package provides a typed client for interacting with the Owlat API from any JVM application. Requires Java 11+.",{"path":213,"title":214,"description":215},"\u002Fapi\u002Fcontacts","Contacts API","Manage contacts for your organization.",{"path":217,"title":218,"description":219},"\u002Fapi\u002Ftopics","Topics API","Manage topic membership through authenticated endpoints.",{"path":221,"title":222,"description":223},"\u002Fapi\u002Fevents","Events API","Send contact events to drive segmentation and automation triggers.",{"path":225,"title":226,"description":227},"\u002Fapi\u002Ftransactional","Transactional API","Send published transactional templates to a recipient.",{"path":229,"title":230,"description":231},"\u002Fapi\u002Fforms","Forms API","Capture subscribers through public form endpoints.",{"path":233,"title":234,"description":235},"\u002Fdeveloper","Developer Guide","Technical architecture, feature-flag model, and provider abstractions used by Owlat.",{"path":237,"title":238,"description":239},"\u002Fdeveloper\u002Fmta-system","MTA System","Owlat's custom Mail Transfer Agent for direct SMTP delivery with intelligent rate limiting, bounce processing, and IP warming.",{"path":241,"title":242,"description":243},"\u002Fdeveloper\u002Ffeature-flags","Feature flags — developer reference","How the Owlat feature flag system works: single source of truth, dependency resolution, docker profile mapping, and how to add a new flag.",{"path":245,"title":246,"description":247},"\u002Fdeveloper\u002Fhow-email-works","How Email Works","A technical deep-dive into how email actually works — from SMTP and DNS to authentication, deliverability, and the differences between marketing and private email.",{"path":249,"title":250,"description":251},"\u002Fdeveloper\u002Femail-security","Email Security","Content scanning, attachment validation, URL reputation checking, and malware detection for outbound emails.",{"path":253,"title":254,"description":255},"\u002Fdeveloper\u002Fpostbox-architecture","Postbox Architecture","How the Postbox personal-mail feature is wired — schema, IMAP server, app-password auth, outbound relay, inbound delivery, and external mailboxes.",{"path":257,"title":258,"description":259},"\u002Fdeveloper\u002Fproviders","Providers","Pluggable provider abstractions for LLM, email sending, notifications, vector stores, and analytics, selected per-deployment so self-hosters can swap implementations without code changes.",{"path":261,"title":262,"description":263},"\u002Fdeveloper\u002Fcampaign-internals","Campaign Internals","How the campaign backend works: two status machines, send pre-flight, the send orchestrator, emailSends records, and the priority workpools.",{"path":265,"title":266,"description":267},"\u002Fdeveloper\u002Faudience-internals","Audience Internals","Backend reference for contact resolution, the double opt-in lifecycle, topic subscription, the conditions registry, and segment evaluation.",{"path":269,"title":270,"description":271},"\u002Fdeveloper\u002Fautomation-internals","Automation Internals","How the automation run engine works: the step walker, the lifecycle state machine, trigger fanout, the three step types, and the resilience cron.",{"path":273,"title":274,"description":275},"\u002Fdeveloper\u002Fdeliverability-infrastructure","Deliverability Infrastructure","The Convex-side deliverability backend: provider routing, health-aware failover, sending reputation with auto-enforcement, IP warming cache, the blocklist, and the content-scan gate.",{"path":277,"title":278,"description":279},"\u002Fdeveloper\u002Farchitecture","Architecture Overview","Owlat follows a modern serverless architecture with real-time capabilities.",{"path":281,"title":282,"description":283},"\u002Fdeveloper\u002Fplatform-operations","Platform Operations","Operator reference for abuse status and the sending gate, the platform-admin roster, content review, org deletion, in-app self-update, dev endpoints, crons, and migrations.",{"path":285,"title":286,"description":287},"\u002Fdeveloper\u002Fscopes","Scopes","What each app and package in the Owlat monorepo is responsible for.",{"path":289,"title":290,"description":291},"\u002Fdeveloper\u002Fself-hosting","Self-Hosting","Deploy Owlat on your own infrastructure with Docker Compose. Complete guide from first boot to production.",{"path":293,"title":294,"description":295},"\u002Fdeveloper\u002Fself-hosting-config","Self-Hosting Configuration","Complete reference for Docker environment variables, Convex backend variables, service topology, and volume persistence.",{"path":297,"title":298,"description":299},"\u002Fdeveloper\u002Fself-hosting-dns-email","DNS & Email Setup","Configure DNS records, DKIM signing, SPF, DMARC, and bounce handling for reliable email delivery.",{"path":301,"title":302,"description":303},"\u002Fdeveloper\u002Fself-hosting-production","Production Deployment","Secure your self-hosted Owlat instance with TLS, firewall rules, backups, and monitoring.",{"path":305,"title":306,"description":307},"\u002Fdeveloper\u002Fself-hosting-maintenance","Maintenance & Updates","Keep your self-hosted Owlat instance up to date, manage backups, scale performance, and troubleshoot common issues.",{"path":309,"title":310,"description":311},"\u002Fdeveloper\u002Fself-hosting-desktop","Desktop Installer","Install Owlat on a bare Linux VPS straight from the desktop app over SSH — no terminal — with a live, animated provisioning timeline.",{"path":313,"title":314,"description":315},"\u002Fdeveloper\u002Fsetup-cli","Setup CLI & Installer","Operator reference for the Owlat self-host tooling: the install.sh one-liner, the owlat-setup CLI, the convex-deploy flow, and admin bootstrap.",{"path":317,"title":318,"description":319},"\u002Fdeveloper\u002Fconvex","Convex Backend","Owlat uses Convex as its serverless backend, providing real-time subscriptions, ACID transactions, and TypeScript-first development.",{"path":321,"title":202,"description":322},"\u002Fdeveloper\u002Fauthentication","Owlat uses BetterAuth with the Convex adapter for authentication and organization (team) management.",{"path":324,"title":325,"description":326},"\u002Fdeveloper\u002Femail-system","Email System","Owlat's email system consists of a visual editor, template management, and multi-provider sending infrastructure.",{"path":328,"title":329,"description":330},"\u002Fdeveloper\u002Femail-renderer","Email Renderer","The @owlat\u002Femail-renderer package converts editor JSON blocks into production-ready HTML emails with cross-client compatibility, CSS inlining, dark mode, and Outlook VML fallbacks.",{"path":332,"title":333,"description":334},"\u002Fdeveloper\u002Fenvironment-variables","Environment Variables","Reference for every environment variable Owlat reads across the Convex backend, web app, MTA, IMAP server, and mail-sync worker.",{"path":336,"title":337,"description":338},"\u002Fdeveloper\u002Fcomponents","Component Library","Reference for the reusable, auto-imported Vue UI components shipped in the packages\u002Fui layer.",{"path":340,"title":341,"description":342},"\u002Fdeveloper\u002Fdecisions","Architectural Decision Records","The architectural decision records for the Owlat project, each capturing the context, the decision, and the trade-offs involved.",{"path":344,"title":345,"description":346},"\u002Fdeveloper\u002Fdecisions\u002F009-model-routing","ADR-009: Task-Based Model Routing","Why Owlat supports per-task LLM model selection instead of using a single model for all pipeline steps.",{"path":348,"title":349,"description":350},"\u002Fdeveloper\u002Fdecisions\u002F010-listing-engine","ADR-010: Listing Engine","Why Owlat replaced four incompatible list-query contracts with one generic listing engine driven by per-entity descriptors.",{"path":352,"title":353,"description":354},"\u002Fdeveloper\u002Fdecisions\u002F001-custom-email-renderer","ADR-001: Custom Email Renderer Over MJML","Why Owlat built a custom table-based HTML email renderer instead of using MJML, gaining full control over VML, dark mode, and per-client rendering.",{"path":356,"title":357,"description":358},"\u002Fdeveloper\u002Fdecisions\u002F002-convex-backend","ADR-002: Convex as Backend","Why Owlat chose Convex over PostgreSQL and Firebase for real-time reactivity, co-located TypeScript logic, and zero-config scaling.",{"path":360,"title":361,"description":362},"\u002Fdeveloper\u002Fdecisions\u002F003-notion-like-builder","ADR-003: Notion-like Email Builder","Why Owlat replaced the traditional 3-panel email editor with a Notion-like single-column canvas for inline WYSIWYG editing.",{"path":364,"title":365,"description":366},"\u002Fdeveloper\u002Fdecisions\u002F004-monorepo-bun-workspaces","ADR-004: Monorepo with Bun Workspaces","Why Owlat uses a monorepo with Bun workspaces and Turborepo for fast installs, atomic cross-package changes, and cached CI.",{"path":368,"title":369,"description":370},"\u002Fdeveloper\u002Fdecisions\u002F005-custom-mta","ADR-005: Custom MTA","Why Owlat built a custom Mail Transfer Agent instead of relying solely on third-party email providers.",{"path":372,"title":373,"description":374},"\u002Fdeveloper\u002Fdecisions\u002F006-self-hosted-convex","ADR-006: Self-Hosted Convex","Why Owlat uses the open-source Convex backend for self-hosting instead of migrating to a different database.",{"path":376,"title":377,"description":378},"\u002Fdeveloper\u002Fdecisions\u002F007-pluggable-llm","ADR-007: Pluggable LLM Provider","Why Owlat uses the Vercel AI SDK with a provider abstraction layer instead of hardcoding a single LLM vendor.",{"path":380,"title":381,"description":382},"\u002Fdeveloper\u002Fdecisions\u002F008-process-architecture","ADR-008: Agent Process Architecture","Why Owlat processes inbound messages with a self-scheduling step walker plus a lifecycle coordinator instead of one sequential function.",{"path":384,"title":385,"description":386},"\u002Fexamples","Examples","Copy-pasteable integration patterns for common Owlat use cases.",{"path":388,"title":389,"description":390},"\u002Fexamples\u002Fwelcome-email","Welcome Email","Send a personalized welcome email when a new user signs up.",{"path":392,"title":393,"description":394},"\u002Fexamples\u002Fbilling-email","Billing Email","Send a billing receipt with an invoice PDF attached after a successful payment.",{"path":396,"title":397,"description":398},"\u002Fexamples\u002Fevent-automation","Event Automation","Trigger automations with custom events for trial lifecycle, feature adoption, and more.",{"path":400,"title":401,"description":402},"\u002Fexamples\u002Fcontact-sync","Contact Sync","Sync contacts from your database to Owlat using upsert patterns and bulk operations.",{"path":404,"title":405,"description":406},"\u002Fexamples\u002Fwebhook-handler","Webhook Handler","Handle Owlat delivery webhooks with signature verification and event routing.",{"path":408,"title":409,"description":410},"\u002Fexamples\u002Fmultilingual-email","Multilingual Email","Send emails in the recipient's preferred language using template translations.",{"path":412,"title":413,"description":414},"\u002Fvision","Vision","Where Owlat is heading — from email platform to unified communication intelligence powered by AI agents.",{"path":416,"title":417,"description":418},"\u002Fvision\u002Fself-hosting","Self-Hosting Architecture","How Owlat runs as a fully self-hosted stack using Docker Compose — open-source Convex backend, custom MTA, and a pluggable LLM provider.",{"path":420,"title":421,"description":422},"\u002Fvision\u002Fagent-pipeline","Agent Pipeline","Technical architecture for the inbound email agent pipeline — step modules, the walker, security scanning, threading, and human review.",{"path":424,"title":106,"description":425},"\u002Fvision\u002Fknowledge-graph","Technical architecture for Owlat's typed knowledge storage — how organizational knowledge is stored, searched, decayed, and maintained.",{"path":427,"title":428,"description":429},"\u002Fvision\u002Fmulti-channel","Multi-Channel & CRM","Technical architecture for channel adapters, unified messaging, contact identity unification, and the CRM hub.",{"path":431,"title":432,"description":433},"\u002Fvision\u002Ffile-system","Semantic File System","Technical architecture for Owlat's semantic file storage — version tracking with provenance today, plus the planned embedding-based retrieval and auto-tagging layer.",{"path":435,"title":436,"description":437},"\u002Fvision\u002Fdesktop-app","Desktop App & Advanced Agents","Architecture of the Owlat desktop shell, visualization agent, adaptive dashboard, agent health, graduated autonomy, and coding agents.",{"path":439,"title":440,"description":441},"\u002Fvision\u002Froadmap","Roadmap","What's planned next for Owlat — the documented-but-unbuilt pieces still being wired, and the enhancements on our radar.",{"id":443,"title":126,"body":444,"description":127,"extension":1198,"meta":1199,"navigation":1200,"path":125,"seo":1201,"stem":1202,"__hash__":1203},"content\u002F1.guide\u002F36.importing-contacts.md",{"type":445,"value":446,"toc":1177},"minimark",[447,456,471,476,489,494,502,518,521,525,550,639,653,657,660,674,682,686,693,722,725,729,749,765,777,781,791,801,826,830,840,844,847,877,891,895,909,919,922,926,929,946,957,964,975,979,989,1003,1010,1076,1080,1087,1094,1147,1154,1160,1164,1168,1171,1174],[448,449,450,451,455],"p",{},"Owlat gives you several ways to get contacts in and out: upload a CSV with column mapping, pull directly from Mailchimp or Stripe, export everything (or a filtered slice) back to CSV, and run bulk actions on whole selections at once. Everything in this guide lives on ",[452,453,454],"strong",{},"Audience > Contacts",".",[448,457,458,459,462,463,466,467,470],{},"Importing contacts and the destructive bulk actions (add\u002Fremove topic, delete) require the ",[452,460,461],{},"owner"," or ",[452,464,465],{},"admin"," role. Exporting is available to any team member who can view the contact list. See ",[468,469,74],"a",{"href":73}," for the full role breakdown.",[472,473,475],"h2",{"id":474},"import-from-csv","Import from CSV",[448,477,478,479,481,482,485,486,455],{},"The CSV importer parses your file in the browser, lets you map columns to contact fields, and uploads the rows in batches of 100. To start, open ",[452,480,454],{},", click ",[452,483,484],{},"Import",", and choose ",[452,487,488],{},"CSV File",[490,491,493],"h3",{"id":492},"upload","Upload",[448,495,496,497,501],{},"Drop a ",[498,499,500],"code",{},".csv"," file onto the upload area or click to browse. Your file must:",[503,504,505,512,515],"ul",{},[506,507,508,509,455],"li",{},"Have column headers in the ",[452,510,511],{},"first row",[506,513,514],{},"Include at least a header row and one data row.",[506,516,517],{},"Include an email column (you map it in the next step).",[448,519,520],{},"The importer reads the whole file up front, so you see the total row count before mapping.",[490,522,524],{"id":523},"map-columns-to-fields","Map columns to fields",[448,526,527,528,531,532,531,535,531,538,541,542,545,546,549],{},"Owlat auto-detects common headers (it recognises variants like ",[498,529,530],{},"email",", ",[498,533,534],{},"first name",[498,536,537],{},"lastname",[498,539,540],{},"language",", and ",[498,543,544],{},"list","\u002F",[498,547,548],{},"topic","), but you can override any column. Each column maps to one of:",[551,552,553,566],"table",{},[554,555,556],"thead",{},[557,558,559,563],"tr",{},[560,561,562],"th",{},"Field",[560,564,565],{},"Notes",[567,568,569,580,590,599,609,619,629],"tbody",{},[557,570,571,577],{},[572,573,574],"td",{},[452,575,576],{},"Email (required)",[572,578,579],{},"Used as the unique identifier. You cannot continue without mapping a column to Email.",[557,581,582,587],{},[572,583,584],{},[452,585,586],{},"First Name",[572,588,589],{},"Personalization field.",[557,591,592,597],{},[572,593,594],{},[452,595,596],{},"Last Name",[572,598,589],{},[557,600,601,606],{},[572,602,603],{},[452,604,605],{},"Language",[572,607,608],{},"Preferred language for translated sends.",[557,610,611,616],{},[572,612,613],{},[452,614,615],{},"Topic",[572,617,618],{},"Per-contact topic membership read from the cell value (see below).",[557,620,621,626],{},[572,622,623],{},[452,624,625],{},"Custom property",[572,627,628],{},"Import the column as a custom contact property. The CSV header becomes the property key; new keys are auto-registered before import.",[557,630,631,636],{},[572,632,633],{},[452,634,635],{},"— Ignore this column",[572,637,638],{},"Skip the column entirely.",[448,640,641,642,644,645,647,648,652],{},"To bring in any other column as a custom property, map it to ",[452,643,625],{}," — the CSV header becomes the property key, and Owlat auto-registers any not-yet-defined property keys before importing. (Mailchimp and Stripe imports auto-register every extra field; the CSV flow imports a custom column only when you explicitly map it to ",[452,646,625],{},". See ",[468,649,651],{"href":650},"#import-from-mailchimp-or-stripe","Integration import",".)",[490,654,656],{"id":655},"handle-duplicates","Handle duplicates",[448,658,659],{},"Pick what happens when a row's email already exists in your audience:",[503,661,662,668],{},[506,663,664,667],{},[452,665,666],{},"Skip duplicates"," — existing contacts are left untouched.",[506,669,670,673],{},[452,671,672],{},"Update existing"," — existing contacts are merged with the new field values from the CSV.",[448,675,676,677,681],{},"Duplicate emails ",[678,679,680],"em",{},"within the same file"," are always collapsed to the first occurrence and counted as skipped.",[490,683,685],{"id":684},"assign-contacts-to-topics","Assign contacts to topics",[448,687,688,689,692],{},"You can add imported contacts to ",[468,690,691],{"href":17},"topics"," in one of two mutually exclusive ways:",[503,694,695,705],{},[506,696,697,700,701,704],{},[452,698,699],{},"Global assignment"," — pick one topic under ",[452,702,703],{},"Add to Topic"," and every imported contact is added to it.",[506,706,707,710,711,713,714,717,718,721],{},[452,708,709],{},"Column mapping"," — map a CSV column to ",[452,712,615],{},". The importer reads each row's cell value (comma-separated values are supported for multiple topics), collects the unique names it finds, and shows a ",[452,715,716],{},"list-mapping"," step where you map each name in your file to an existing Owlat topic or ",[452,719,720],{},"Skip"," it. Names you skip are dropped.",[448,723,724],{},"Mapping a column to Topic takes precedence over a global selection — selecting a column disables the global picker.",[490,726,728],{"id":727},"review-and-import","Review and import",[448,730,731,732,531,735,531,738,541,741,744,745,748],{},"The preview step validates every row and shows a summary: ",[452,733,734],{},"valid contacts",[452,736,737],{},"invalid emails",[452,739,740],{},"duplicates",[452,742,743],{},"missing emails",", plus a sample of the first five rows with a per-row status icon. Expand ",[452,746,747],{},"View issue details"," to see exactly which rows have problems. Rows with invalid or missing emails are not imported; only valid rows count toward the import.",[448,750,751,752,531,755,531,758,541,761,764],{},"When you confirm, contacts are uploaded in batches with a progress bar, and the final screen reports how many were ",[452,753,754],{},"imported",[452,756,757],{},"updated",[452,759,760],{},"skipped",[452,762,763],{},"failed",", along with any errors (capped to the first several) and how many were added to topics.",[766,767,770],"callout",{"title":768,"type":769},"Clean your list first","tip",[448,771,772,773,776],{},"Remove obvious duplicates and fix malformed addresses before uploading. Owlat's email check is intentionally lightweight — it catches missing ",[498,774,775],{},"@"," and obviously broken addresses, but it does not verify that a mailbox actually exists.",[490,778,780],{"id":779},"double-opt-in-and-import","Double opt-in and import",[448,782,783,784,787,788,790],{},"Whether a topic uses ",[468,785,786],{"href":17},"double opt-in"," (DOI) is decided at the ",[452,789,548],{}," level. When you assign imported contacts to a DOI-gated topic, each one normally has to confirm before they become an active subscriber.",[448,792,793,794,797,798,455],{},"The contact-import engine supports an ",[452,795,796],{},"admin-attest"," path: when the caller asserts that the contacts already confirmed their consent on another platform, those contacts are marked confirmed immediately instead of being sent a confirmation email. This attestation is recorded on each contact and in your ",[468,799,800],{"href":77},"audit log",[766,802,805],{"title":803,"type":804},"Admin-attest is an internal import path","warning",[448,806,807,808,811,812,815,816,818,819,822,823,825],{},"Admin-attest lives only on the internal import backend used by the in-app importer and the Mailchimp\u002FStripe integration imports, gated by your team session and the ",[452,809,810],{},"contacts:manage"," permission. It is ",[452,813,814],{},"not"," reachable through the public ",[468,817,214],{"href":213}," today, and the in-app ",[452,820,821],{},"CSV import"," screen does ",[452,824,814],{}," currently offer a DOI-attest toggle — so contacts imported through the dashboard into a DOI-gated topic follow the normal confirmation flow. Only attest consent you have actually collected — you remain responsible for it.",[472,827,829],{"id":828},"import-from-mailchimp-or-stripe","Import from Mailchimp or Stripe",[448,831,832,833,481,835,485,837,455],{},"Owlat can pull contacts directly from Mailchimp and Stripe without an intermediate CSV. Open ",[452,834,454],{},[452,836,484],{},[452,838,839],{},"Integrations",[490,841,843],{"id":842},"mailchimp","Mailchimp",[448,845,846],{},"You'll need:",[503,848,849,867],{},[506,850,851,852,855,856,859,860,863,864,455],{},"A ",[452,853,854],{},"Mailchimp API key",", in the ",[498,857,858],{},"apikey-datacenter"," format (for example ",[498,861,862],{},"abc123def456-us21","). Find it in Mailchimp under ",[452,865,866],{},"Account > Extras > API keys",[506,868,869,870,873,874,455],{},"An ",[452,871,872],{},"Audience List ID",". Find it under ",[452,875,876],{},"Audience > Settings > Audience name and defaults",[448,878,879,880,883,884,545,887,890],{},"Owlat maps Mailchimp's ",[498,881,882],{},"Email"," to email, and ",[498,885,886],{},"FNAME",[498,888,889],{},"LNAME"," to first and last name.",[490,892,894],{"id":893},"stripe","Stripe",[448,896,897,898,901,902,905,906,455],{},"You'll need a ",[452,899,900],{},"Stripe secret key"," (it must start with ",[498,903,904],{},"sk_","). Find it in the Stripe Dashboard under ",[452,907,908],{},"Developers > API keys",[766,910,912],{"title":911,"type":804},"Use a restricted key",[448,913,914,915,918],{},"For Stripe, create a restricted API key scoped to ",[452,916,917],{},"Customers: Read"," only. Owlat maps a customer's email to email and their name to the first\u002Flast name fields.",[448,920,921],{},"Your API keys are used only for the duration of the import and are not stored.",[490,923,925],{"id":924},"duplicates-topic-and-progress","Duplicates, topic, and progress",[448,927,928],{},"Both integrations share the same options as the CSV flow:",[503,930,931,941],{},[506,932,933,936,937,462,939,455],{},[452,934,935],{},"Handle Duplicates"," — ",[452,938,666],{},[452,940,672],{},[506,942,943,945],{},[452,944,703],{}," — optionally add every imported contact to one topic.",[448,947,948,949,952,953,956],{},"Integration imports run in the background, page by page, on the server. The progress dialog shows a live count (Mailchimp reports a total estimate; Stripe shows running progress because it doesn't), and you can close the dialog — the import keeps going. When it finishes you get ",[452,950,951],{},"imported \u002F updated \u002F skipped \u002F failed"," counts and any errors. You can ",[452,954,955],{},"Cancel Import"," while it's running.",[766,958,961],{"title":959,"type":960},"One import at a time","info",[448,962,963],{},"Only one integration import can run at a time. If you start a second while one is still running, Owlat tells you an import is already in progress.",[448,965,966,967,970,971,974],{},"Unlike the web CSV flow, integration imports ",[452,968,969],{},"auto-register custom properties",": extra fields from Mailchimp merge fields or Stripe metadata become ",[468,972,973],{"href":13},"contact properties"," automatically (tagged with their source), so you don't have to define them up front.",[472,976,978],{"id":977},"export-contacts-to-csv","Export contacts to CSV",[448,980,981,982,984,985,988],{},"To export, open ",[452,983,454],{}," and click ",[452,986,987],{},"Export",". Choose what to export:",[503,990,991,997],{},[506,992,993,996],{},[452,994,995],{},"All contacts"," — every contact in your audience.",[506,998,999,1002],{},[452,1000,1001],{},"Current search results"," — only contacts matching your current search (this option appears when a search is active).",[448,1004,1005,1006,1009],{},"Owlat generates the CSV in your browser and downloads it as ",[498,1007,1008],{},"contacts-export-YYYY-MM-DD.csv",". Each row includes:",[551,1011,1012,1022],{},[554,1013,1014],{},[557,1015,1016,1019],{},[560,1017,1018],{},"Column",[560,1020,1021],{},"Description",[567,1023,1024,1031,1039,1046,1054,1062],{},[557,1025,1026,1028],{},[572,1027,882],{},[572,1029,1030],{},"The contact's email address.",[557,1032,1033,1036],{},[572,1034,1035],{},"First Name \u002F Last Name",[572,1037,1038],{},"Name fields.",[557,1040,1041,1043],{},[572,1042,605],{},[572,1044,1045],{},"Preferred language.",[557,1047,1048,1051],{},[572,1049,1050],{},"Source",[572,1052,1053],{},"How the contact was added (api, csv, form, and so on).",[557,1055,1056,1059],{},[572,1057,1058],{},"Created At \u002F Updated At",[572,1060,1061],{},"ISO-8601 timestamps.",[557,1063,1064,1069],{},[572,1065,1066],{},[678,1067,1068],{},"Custom properties",[572,1070,1071,1072,1075],{},"One column per defined ",[468,1073,1074],{"href":13},"contact property",", using its label as the header.",[472,1077,1079],{"id":1078},"bulk-operations","Bulk operations",[448,1081,1082,1083,1086],{},"Select contacts to act on several at once. Tick the checkbox in any row, or use the header checkbox to select every contact currently loaded on the page. When your search has matched more contacts than are loaded, a ",[452,1084,1085],{},"Select all N"," action appears so you can select the entire filtered set, not just the visible rows.",[448,1088,1089,1090,1093],{},"With a selection active, the ",[452,1091,1092],{},"Actions"," menu offers:",[551,1095,1096,1106],{},[554,1097,1098],{},[557,1099,1100,1103],{},[560,1101,1102],{},"Action",[560,1104,1105],{},"What it does",[567,1107,1108,1117,1127,1137],{},[557,1109,1110,1114],{},[572,1111,1112],{},[452,1113,703],{},[572,1115,1116],{},"Subscribe the selected contacts to a topic. DOI rules for that topic still apply.",[557,1118,1119,1124],{},[572,1120,1121],{},[452,1122,1123],{},"Remove from Topic",[572,1125,1126],{},"Unsubscribe the selected contacts from a topic.",[557,1128,1129,1134],{},[572,1130,1131],{},[452,1132,1133],{},"Export Selected",[572,1135,1136],{},"Download just the selected contacts as a CSV.",[557,1138,1139,1144],{},[572,1140,1141],{},[452,1142,1143],{},"Delete Selected",[572,1145,1146],{},"Permanently delete the selected contacts.",[448,1148,1149,1150,1153],{},"Bulk add, remove, and delete process in batches with a progress indicator. ",[452,1151,1152],{},"Delete"," asks for confirmation first and warns that it is permanent — deleting a contact also removes them from every topic and deletes their custom property values.",[766,1155,1157],{"title":1156,"type":804},"Deletes can't be undone",[448,1158,1159],{},"There is no trash or recovery for deleted contacts. Export the selection first if you might need it later.",[472,1161,1163],{"id":1162},"related","Related",[1165,1166],"link-card",{"description":1167,"title":178,"to":177},"Standard fields, sources, and how contact records work.",[1165,1169],{"description":1170,"title":18,"to":17},"Group contacts and configure double opt-in per topic.",[1165,1172],{"description":1173,"title":14,"to":13},"Define and use custom fields on your contacts.",[1165,1175],{"description":1176,"title":214,"to":213},"Import, attest, and manage contacts programmatically.",{"title":1178,"searchDepth":1179,"depth":1179,"links":1180},"",2,[1181,1190,1195,1196,1197],{"id":474,"depth":1179,"text":475,"children":1182},[1183,1185,1186,1187,1188,1189],{"id":492,"depth":1184,"text":493},3,{"id":523,"depth":1184,"text":524},{"id":655,"depth":1184,"text":656},{"id":684,"depth":1184,"text":685},{"id":727,"depth":1184,"text":728},{"id":779,"depth":1184,"text":780},{"id":828,"depth":1179,"text":829,"children":1191},[1192,1193,1194],{"id":842,"depth":1184,"text":843},{"id":893,"depth":1184,"text":894},{"id":924,"depth":1184,"text":925},{"id":977,"depth":1179,"text":978},{"id":1078,"depth":1179,"text":1079},{"id":1162,"depth":1179,"text":1163},"md",{},true,{"title":126,"description":127},"1.guide\u002F36.importing-contacts","Y8AB98MD4jbegPGp3B0TGhQjJRtShVMAfHk1o7zg0Yg",[1205,1207],{"title":122,"path":121,"stem":1206,"children":-1},"1.guide\u002F35.audience-data",{"title":130,"path":129,"stem":1208,"children":-1},"1.guide\u002F37.account",1782846430204]